Terms of service

Terms of Service

Last updated: 01 October 2025

1) Parties and scope

This website (“Site”) is operated by Authentic Ayurveda d.o.o., Slavka Krautzeka 51, 51000 Rijeka, Croatia, VAT ID HR48885563972 (“Authentic Ayurveda”, “we”, “us”, “our”).
These Terms govern (i) access to and use of the Site and (ii) purchase of products by consumers and professional/practitioner users (together, “Users”). Mandatory consumer protections under EU and Member-State law apply in addition to these Terms.

2) Eligibility

You must be 18 years or older and have legal capacity to contract. By submitting an order, you confirm that all information provided is true, accurate and complete.

3) Product information & permitted use

a) Our catalogue includes traditional Ayurvedic preparations and food supplements as defined under EU food law, and topical oils/ointments for external use.
b) Information on this Site is educational and not medical advice. Products are not intended to diagnose, treat, cure or prevent any disease.
c) Always follow label directions, cautions and storage instructions. Consult a qualified professional if pregnant or nursing, taking medication, or under medical supervision.
d) Topical products are for external use only. Discontinue use if irritation occurs.

4) Ordering process & contract formation

a) Placing items in the cart or initiating checkout does not create a contract. A binding contract is formed only when we accept your order by order-confirmation or dispatch notice.
b) We may refuse or cancel an order before dispatch for legitimate reasons (e.g., suspected fraud or abuse, pricing/stock errors, regulatory restrictions). If payment was taken, we will refund it promptly.
c) We reserve the right to limit quantities per User/address/account to prevent abuse.

5) Prices, taxes & payments

a) Prices are shown in EUR and include or exclude VAT as indicated at checkout based on your delivery country and status.
b) We may correct obvious pricing or typographical errors prior to dispatch.
c) Payment methods are listed at checkout. Payments are processed by PCI-DSS-compliant providers. Title to goods remains with us until full cleared payment (retention of title).

6) Delivery, risk & inspection

a) Delivery terms (methods, charges, areas, timing) are set out in our Shipping Policy (incorporated by reference).
b) Risk of loss passes upon delivery to the address you provided. Please inspect parcels on receipt and notify us of damage or shortages within 48 hours with photos and order number.

7) Right of withdrawal (consumers)

Your statutory EU right of withdrawal and exceptions (including sealed consumables and hygiene goods once unsealed) are set out in our Return & Refund Policy (incorporated by reference). The withdrawal period is 14 days from delivery.

8) Legal guarantee of conformity (consumers)

Without prejudice to commercial warranties that may accompany a product, EU consumers benefit from the legal guarantee of conformity (Directive (EU) 2019/771) for a minimum of two years from delivery. Where a product is non-conforming, you are entitled to repair or replacement, or, where the law allows, price reduction or termination. Contact support to exercise these rights. This section does not apply to B2B purchases.

9) Professional / Practitioner accounts (B2B)

a) Access, discounts and tools for practitioner accounts are discretionary and may be modified or revoked.
b) B2B sales are made to businesses/clinics for professional use and are governed by these Terms and any specific written agreement. Right of withdrawal does not apply to B2B purchases.
c) You represent that you are duly authorised and will use products in accordance with applicable professional and product-safety rules.

10) Compliance, restrictions & resale

a) You are responsible for ensuring that products ordered are lawful for import/use at your delivery location and that you comply with all applicable regulations (including any product-specific restrictions).
b) Resale is prohibited without our prior written consent. Grey-market sales void after-sales support and any commercial warranties.

11) Intellectual property & brand usage

a) All content on the Site (texts, images, designs) is owned by Authentic Ayurveda d.o.o. or its licensors and protected by IP laws.
b) “Sitaram Ayurveda” trademarks and trade dress are the property of Sitaram Ayurveda Pvt. Ltd., India, used in the EU under licence. No licence is granted to Users.
c) You may not copy, modify, distribute or use our IP without prior written consent.

12) Liability

a) Nothing limits or excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited under applicable law.
b) Subject to 12(a), and to the maximum extent permitted by law, our aggregate liability for foreseeable losses arising from or in connection with a contract is limited to the amount you paid for the relevant order.
c) We are not liable for (i) indirect, incidental or consequential losses; (ii) losses caused by improper storage or use contrary to the label; (iii) compatibility with other products; (iv) delays or failures due to events beyond our reasonable control.

13) Force majeure

We are not responsible for failure or delay where caused by events outside our reasonable control, including but not limited to natural disasters, epidemics, government actions, labour disputes, carrier failures, or utility/IT outages. Performance will resume as soon as reasonably practicable.

14) Third-party services

We use reputable third parties (e.g., payment processors, sub distributors, carriers) to provide parts of the Service. Their terms and privacy practices may apply to those portions. We are not responsible for third-party websites linked from the Site.

15) Electronic communications & notices

You agree to receive contracts, invoices and notices electronically (email or within your account). Keep your contact details current and check spam folders.

16) Governing law and jurisdiction

These Terms are governed by the laws of Croatia, without prejudice to mandatory consumer protections of your country of residence.

• Consumers may bring proceedings before the courts of their habitual residence or before the Croatian courts (Rijeka).

• B2B parties submit to the exclusive jurisdiction of the courts of Rijeka, Croatia.

• Unless required by mandatory law, we do not voluntarily participate in proceedings before a consumer arbitration body.

17) Severability & assignment

If any provision is held invalid, the remaining provisions remain in full force. We may assign our rights and obligations to an affiliate or successor; this will not affect your statutory rights.

18) Changes to products and Terms

We may update products, packaging and descriptions to reflect improvements or regulatory changes. We may amend these Terms prospectively; the version in force at the time of your order applies to that order.